About cancellations refunds, return and credit note

As an online wholesale service, we strive to comply with the rules and regulations of Dongdaemun Wholesale Market; however, due to the nature of our business, we have devised the following policy.

Cancellation of Orders:

Order cancellations are only accepted before 8 pm KST. For cancellations received after this time, the full amount will be converted to a credit note.

Exchanges and Returns:

As international shipping entails additional complexities, we regret to inform you that we cannot accept exchanges. Therefore, the following refund policy will apply:

If there is a problem with the item:

Customers who selected the Inspection option when placing their order will be eligible for a refund, via PayPal, minus 4% of the item’s price.

If the Inspection option was not selected at the time of ordering, 50% of the price of the item will be refunded via PayPal. Additionally, this amount can be converted to a credit note at the client’s request.

Inspection option:

Clients can opt for the Inspection option when placing their order, and we will conduct a thorough inspection of all items before shipping. In case of any problematic items, we will exchange them with the brand.

Please note that if the Inspection option is not selected, all items will be shipped without inspection by default.

We hope this clarifies our refund and return policy. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for your trust in our services.

Sincerely,

apM MUST