About the order process19 February 2023 2023-03-07 21:38
About the order process
About the order process
Ordering wholesale clothes can be a daunting process, especially if it’s your first time doing so. At our company, we strive to make the order process as smooth and easy as possible for our clients. In this post, we’ll walk you through our order process, step by step.
Client places an order online (pick-up date may vary depending on payment method)
The first step in the process is for the client to place an order on our website. We offer multiple payment methods for our clients’ convenience, including PayPal or credit card payment, and bank transfer. For PayPal or credit card payment, the pickup will be done for orders received before 19:50 (Korea time). Later deposits will be processed the next day. If the client chooses bank transfer, the purchase will be made once the transfer is confirmed by our bank, or the client confirms the transfer details.
Proceed with order after deposit confirmation
Once the deposit has been confirmed, we proceed with the order. Our pickup team will pick up the order from each brand with the client’s order list. In case of inventory issues or long delays, the pickup will be cancelled and rescheduled after checking with the client. This process is only possible if the client is connected to WhatsApp or our website. Please note that sale items are often out of stock, and the brand may have uploaded the wrong price or there may be price changes, resulting in additional charges.
Pick up delayed items after ordering
After placing an order, Our pick-up team can pick up the product as soon as the brand showroom informs them of the product release date. However, the pick-up date may be delayed due to factory delays. In the event of a defective item, the re-pickup date for exchange may also be delayed. Once all items have been picked up, the packing process will be carried out.
Packing after picking up delayed products
Once all items have been picked up, we will check the items ordered by each customer, including order details and pickup details. After item confirmation, box packing work proceeds according to order volume.
After packing, the shipping cost is determined based on the size and weight of the box. Once we confirm the shipping cost, we will generate an invoice for the shipping cost and proceed with the shipment. The delivery time is the next morning after the deposit is confirmed. The reason why it is the next morning is that the operating hours of EMS/UPS are 9:00~18:00.
We hope this blog post has shed some light on our order process and helped make the experience of ordering from us more pleasant and hassle-free. If you have any questions or concerns, please don’t hesitate to reach out to our client support team.