1st June 2023
Formal Announcement of Service Charge Reduction
We are writing to inform you of a significant alteration in our billing policy, designed with the best interests of our clientele at heart. After a comprehensive review of our pricing structure and in line with our ongoing commitment to providing exceptional value for your investment, we have determined that a reduction in our service charge is both fair and necessary.
Effective immediately, we have decided to revise the existing service charge rate of 12% downwards. We are pleased to announce that our new service charge will now stand at 11%. We believe this decrease demonstrates our dedication to affordability and competitiveness, while maintaining the highest quality of services.
This decision was taken in light of our continuous effort to reduce the financial burden on our clients, without compromising on the quality of our service offerings. We remain committed to delivering the highest standards of service and your satisfaction remains our top priority.
We extend our sincere gratitude for your continued patronage and look forward to your ongoing support and collaboration as we implement this change.
Please do not hesitate to reach out to our customer service team for any further queries or concerns. We are always here to assist you.